Terms of Service

1. Agreement

These terms govern your use of the Pocket POS mobile app and website ("the service"). By creating an account or using the service you agree to them. If you do not agree, please do not use the service. Please also read our Privacy Policy at https://app.pocketposbd.com/privacy.

2. The service

Pocket POS helps shops record sales, stock, customers, dues, expenses and related business records, print receipts and view reports. Some features need an internet connection; the app also works offline and syncs when you are back online. We may improve, change or remove features over time.

3. Your account

• You must give correct shop and phone details and be allowed to run the shop you register.
• You sign in with your mobile number and a PIN. Keep your PIN secret and choose one that is hard to guess. You are responsible for everything done with your account and for the staff accounts you create.
• Tell us straight away if you think someone else is using your account. You can reset a forgotten PIN with the code we send to your phone or email.

4. Your data

• The business records you enter belong to you. You give us permission to store and process them only to run the service for you, as described in the Privacy Policy.
• You are responsible for the accuracy of what you enter, for issuing correct invoices and for following the tax, VAT and other laws that apply to your shop.
• Keep your own backups of anything important. Reports and totals are calculated from the data you and your staff enter.

5. Plans and payments

• Pocket POS has free and paid plans. Plan limits, features and prices are shown in the app and may change; a change does not affect a period you have already paid for.
• Payment is made to the number or account shown in the app (for example bKash) and then reported with the transaction ID. A plan starts after we confirm the payment. We may reject a payment we cannot confirm.
• Paid plan fees are not refundable once the plan has started, unless we decide otherwise or the law requires it.
• If a paid plan ends, your data is kept, but features and limits return to those of the free plan.

6. SMS credits and messages to customers

• You can buy prepaid SMS credits. One credit pays for one SMS part (about 160 English or 70 Bangla characters); longer messages use more parts.
• Credits are added after we confirm your payment, are used when a message is sent, and are returned automatically if a message cannot be delivered. Used credits and unused credits are not refundable or exchangeable for money.
• You may send messages only to your own customers and only about your business — for example purchase confirmations, dues, offers and greetings you have a right to send. You are responsible for the content of the messages you send.
• Do not send spam, threats, abusive, misleading or unlawful content, or messages that break telecom or consumer rules in Bangladesh. We keep a record of messages sent through the service (recipient, text, time and result) and may review it to prevent abuse or investigate a complaint.
• We rely on SMS operators and cannot guarantee delivery or timing.

7. Acceptable use

You agree not to:

• break the law or use the service for fraud, money laundering or selling illegal goods;
• try to access other shops’ data, interfere with the service, or probe or attack its security;
• copy, resell or reverse-engineer the app or service except as the law allows;
• upload content that you do not have the right to use or that infringes someone else’s rights.

8. Suspension and ending your account

• You can stop using the service at any time. You can delete your account and shop data yourself from the app (Settings) or at https://app.pocketposbd.com/delete-account. Deletion is permanent.
• We may suspend or close an account that breaks these terms, is used for abuse, or has been inactive for a long time, and we will try to tell you why.

9. Availability

We work to keep the service running but it is provided “as is” and “as available”. There may be interruptions for maintenance, network problems or reasons outside our control.

10. Limit of liability

To the extent the law allows, we are not responsible for lost profit, lost sales, lost data or indirect damage arising from use of, or inability to use, the service. Our total responsibility for any claim is limited to the amount you paid us for the service in the 3 months before the claim. Nothing here limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. We will change the date above and, for important changes, tell you in the app. If you keep using the service after a change, you accept the new terms.

12. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction, unless mandatory consumer-protection law in your country says otherwise.

13. Contact

Questions about these terms: [email protected]